GLORIOUS RETURNS AND EXCHANGES
I want to return a Glorious product. What's next?
We offer a 30-day money-back guarantee on all Glorious products (subject to terms and conditions) sold through this website as long as products are returned in as-new condition and in the original packaging materials they were shipped in.
CREATING A 30-DAY RETURN
Please read the following conditions before initiating a return:
- Products must be returned in original packaging, undamaged, and free of any surface blemishes or scratches.
- The return must be initiated within 30 days from when it was delivered.
- The Order Number number must be clearly marked on the packaging.
- Glorious is not responsible for the cost associated with shipping your product back to our warehouse for a refund.
- At our discretion, we may offer a partial refund or charge a restocking fee, in particular, if any item is not in its original condition, is damaged or if there are missing parts for reasons not due to our error.
- All set? Please click here to contact our customer support and start the return procedure, .
I want to exchange a Glorious product for another one. Is it possible?
While we do not provide a direct exchange procedure, you can still choose to return your product if you are within the 30-day return window. In this case, we would refund your original purchase so you can place an order for the product you want.
I am having issues with a Glorious product that I purchased from your website. What are my options?
For any product or part that may become defective within 180 days of delivery, we will offer a replacement - 100% free of charge (including return shipping if necessary).
If any product or part becomes defective after 180 days of delivery (while still within the product’s warranty period), we will offer a free replacement, and you will only have to cover the shipping cost.
If you are not happy with a replacement, you can also get a store credit.
To contact our customer support and start the RMA procedure, click here.
What if I purchase a Glorious product from a retailer/local store? Am I out of luck?
- Please get in touch with your retailer/local store first and see whether they are able to assist you further - this may be a much faster option for you. If you have not been given any warranty options, we'd be more than happy to honor the warranty ourselves and offer a free replacement or a store credit, excluding any shipping associated costs.
- To contact our customer support and start the RMA procedure, click here.
All this sounds Glorious, but what can you tell me about your warranty period?
- ALL GLORIOUS MICE: 2-year manufacturer's warranty from the date of purchase (depending on the product, certain conditions do not fall under warranty claims).
- ALL OTHER PRODUCTS: 1-year manufacturer's warranty from the date of purchase (depending on the product, certain conditions do not fall under warranty claims).
- NOTE: Warranty only covers defects of products caused by manufacturing. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, improper usage, water damage, etc. The Warranty also does not cover any cosmetic packaging damage that may be caused through shipping of goods to customer.
- We replace products that become defective or damaged during shipping. We also offer replacements for items that may become defective during the warranty period.
- Please contact customer support if you are having any issues with our products.